HPLC, GC, MS, UV, Dissolution, Temperature Apparatus and more ...

Focusing on what matters

Our focus is on your equipment, its performance, reliability and compliance, regardless of type or brand.

Existing Customer,
report a breakdown

isoQuality Management System ISO
9001:2015 Certification

Pipette Service Levels

2 Star Service

Scope of work includes;
– dismantling of the pipette, and the outside cleaned and inspected
– inspection and cleaning of the piston
– prior to calibration, we will replace parts that need replacing (at cost)
– re-assembly of pipette
– calibration carried out at a minimum and maximum volume (as specified by OEM)
three readings taken at two points, for both % accuracy and % precision (%CV)
– Multi channel pipettes, all channels are tested any necessary adjustments in-line with the OEM specification
– A Certificate of Calibration, specifying the results, the work carried out and the replacement of any parts fitted.


3 Star – As found calibration

Scope of work includes;
–  calibration carried out at a minimum, middle and maximum volume
ten readings taken at three points, for both % accuracy and % precision (%CV)
– Multi channel pipettes, all channels are tested – Multi channels to be returned to laboratory for calibration
– a Certificate of Calibration, specifying the results is supplied.


3 Star – As found, Plus Service & Post Calibration

Scope of work includes (a & b)
A) As found
– calibration carried out at a minimum, middle and maximum volume
ten readings taken at three points, for both % accuracy and % precision (%CV)
– Multi channel pipettes, all channels are tested – Multi channels to be returned to laboratory for calibration
– a Certificate of Calibration, specifying the results is supplied.

b) Service & Post Calibration
– dismantling of the pipette, and the outside cleaned and inspected
– inspection and cleaning of the piston
– prior to calibration, we will replace parts that need replacing (at cost)
– re-assembly of pipette
– calibration carried out at a minimum, middle and maximum volume (as specified by manufacturer)
four readings taken at three points, for both % accuracy and % precision (%CV)
– Multi channel pipettes, all channels are tested – Multi channels to be returned to laboratory for calibration
– any necessary adjustments so the pipette complies with the manufacturer’s specification
– a Certificate of Calibration, specifying the results, the work carried out and the replacement of any parts fitted.


UKAS

The UKAS calibration includes ten readings at minimum, mid and maximum points, to ensure accuracy, linearity and precision. It can also include a full service, and the repair and replacement of any spare parts, if required. The UKAS Certificate of Calibration includes a statement of measurement of uncertainty per volume setting. UKAS Logo on certificate and fully compliant with ISO 17025.

UKAS 1 – As Found Calibration

Scope of work as follows
– calibration carried out at a minimum, middle and maximum volume
– ten readings taken at three points, for both % accuracy and % precision (%CV)
– Multi channel pipettes, all channels are tested –Multi channels to be returned to laboratory for calibration
– a Certificate of Calibration, specifying the results is supplied.


UKAS 2 -Pre & Post Service

Scope of work includes;
Pre Calibration
– calibration carried out at a minimum, middle and maximum volume
– ten readings taken at three points, for both % accuracy and % precision (%CV)
– Multi channel pipettes, all channels are tested – Multi channels to be returned to laboratory for calibration
– a Certificate of Calibration, specifying the results

Post Service & Calibration:
– dismantling of the pipette, and the outside cleaned and inspected
– inspection and cleaning of the piston
– prior to calibration, we will replace parts that need replacing (at cost), authorization prior to parts being replaced
– re-assembly of pipette
– calibration carried out at a minimum, middle and maximum volume (as specified )
– ten readings taken at three points, for both % accuracy and % precision (%CV)
– Multi channel pipettes, all channels are tested
– any necessary adjustments so the pipette complies with the manufacturer’s specification
– a Certificate of Calibration, specifying the results


Additional information

Please note that spare parts are at additional cost (unless specified). However, we do thoroughly test ALL components for serviceability and will not automatically replace those functioning correctly unless you wish us to do so. In the unlikely event of any pipettes having to be sent to our laboratory for repair, they will be returned at no extra cost.

Pipettes that can be serviced on-site

The pipette team are accredited company (ISO: 17025) is able to service and calibrate all makes and model of pipette, and can service all volumes of pipette on site.

Calibrating pipettes under 10µl on-site requires the correct servicing conditions (stable work surface, draft-free environment, temperature). Pipettes under 10µl will only need  to be sent to the the laboratory in the unlikely event that the servicing  environment is too unstable. However, the state-of the art balances stabilise very quickly and are able to cope with all but the most extreme conditions, thus limiting returns to only extreme cases.

Returns

Technicians carry a range of spares which limits the number of pipettes having to be sent back to the laboratory for repair. They hold stock of parts for all common pipettes so it is usually only parts for obscure pipettes we may need to wait on.

Click here to request a quote

Or to view the complete range of instruments we support click here